Shipping & Service Delivery Policy
Last updated: 28 July 2026
Medicare Skin & Hair Clinic (“Medicare”, “we”, “us”) primarily provides in-clinic medical and aesthetic services and online (tele) consultations. This policy explains how our services and any related items are delivered to you.
1. Nature of Our Services
We are a chain of dermatology (skin, hair & nail) clinics across Andhra Pradesh. Payments made on this website are for services (consultations, treatments, and packages) — there is generally no physical shipping involved.
2. Service Delivery
- In-clinic services — delivered at the branch you choose, on your confirmed appointment date and time. Please carry your booking confirmation and any relevant medical records.
- Teleconsultations — delivered by phone or video call at the scheduled time, using the phone number you provide at booking.
3. Digital Deliverables
Prescriptions, reports, and care instructions related to your consultation are shared digitally via WhatsApp or email, normally within 24 hours of the consultation. If you do not receive them, contact us and we will resend.
4. Products
- Skincare and haircare products recommended by our doctors are sold over the counter at our branches and are handed over in person at the time of billing.
- We currently do not courier products. If courier delivery is introduced for any item in future, the delivery timeline and charges will be clearly communicated to you before payment.
- There are no shipping or delivery charges for in-person services and purchases.
5. Delays & Issues
If a scheduled service cannot be delivered on time due to circumstances on our side, we will inform you and offer the next available slot or a refund as per our Cancellation Policy and Refund Policy.
6. Contact Us
Medicare Skin & Hair Clinic
Head Office: Beside Maganti Theater, Kaikalur, Andhra Pradesh 521333
Phone: 9141 247 777, 08677 223344
Email: bnrmedicalagency@gmail.com
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