Shipping & Service Delivery Policy
Last updated: 10 October 2026
Medicare Skin & Hair Clinic (“Medicare”, “we”, “us”) primarily provides in-clinic medical and aesthetic services and online (tele) consultations. This policy explains how our services and any related items are delivered to you.
1. Nature of Our Services
We are a group of dermatology (skin, hair & nail) clinics across Andhra Pradesh. What we provide is services — consultations, online consultations and treatments — so there is no physical shipping involved. This website does not sell anything and does not take payments: there is no payment gateway, card form or online checkout on it. Amounts are paid at the branch counter against a receipt.
2. Service Delivery
- In-clinic services — delivered at the branch you choose, on your confirmed appointment date and time. Please carry your booking confirmation and any relevant medical records.
- Online consultations — delivered by video call at the scheduled time, on the number you give at booking. The fee is ₹200 (VIP ₹500), the same as in person. A first consultation is conducted by video, because under clause 3.7.4 of the Telemedicine Practice Guidelines 2020 that is what allows the doctor to prescribe where prescribing is appropriate. Where your problem needs to be examined in person, the doctor will ask you to visit a branch instead of concluding online (clause 3.5.1) — that is a safeguard, not a sales step. The service is for patients in India.
3. Prescriptions, Reports and Instructions
Where the doctor issues a prescription, a report or written care instructions, they are shared with you digitally via WhatsApp or email, normally within 24 hours of the consultation, and you may ask for a printed copy at the branch. If you do not receive them, contact us and we will resend.
Two things to be clear about. First, a prescription is issued only where the doctor judges it appropriate for your condition — prescribing without a proper diagnosis is professional misconduct, so an online consultation may quite properly end in advice, in a test, or in an instruction to come in, rather than in a prescription. Second, the AI photo description tool on this website never produces a prescription; an artificial-intelligence platform is not permitted to counsel or prescribe (Telemedicine Practice Guidelines 2020, clause 5.4).
You are entitled to ask for the name, qualification and medical-council registration number of any doctor who treats you or who issues your prescription, and you may ask for a signed printed copy of the prescription at the branch. If anything on your prescription is not clear to you, please ask at the branch reception.
4. Products
- Skincare and haircare products recommended by our doctors are sold over the counter at our branches and are handed over in person at the time of billing, against a receipt. We do not sell any product on this website.
- We currently do not courier products. If courier delivery is introduced for any item in future, the delivery timeline and charges will be clearly communicated to you before payment.
- There are no shipping or delivery charges for in-person services and purchases.
5. Delays & Issues
If a scheduled service cannot be delivered on time due to circumstances on our side, we will inform you and offer the next available slot or a refund as per our Cancellation Policy and Refund Policy.
6. Contact Us
Medicare Skin & Hair Clinic
Head Office: Beside Maganti Theater, Kaikalur, Andhra Pradesh 521333
Phone: 9141 247 777, 08677 223344
Email: nagaraj@medicare247.in
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