Refund Policy

Last updated: 10 October 2026

This Refund Policy explains when and how Medicare Skin & Hair Clinic (“Medicare”, “we”, “us”) issues refunds for amounts paid at our branches for consultations, online consultations, treatments, multi-session courses and products. It should be read together with our Cancellation Policy.

Please note: this website does not take payments. There is no payment gateway, card form or online checkout on it, so there are no online transactions to reverse. Every amount is paid at a branch counter against a receipt, and that receipt is what we work from when you ask for a refund. Keep it if you can — but if you have lost it, tell us the date, the branch and the amount and we will find the entry.

1. Payments Eligible for Refund

Services cancelled by the clinic — full refund of the amount paid, or a reschedule at no further charge, at your choice.
An online consultation that could not take place because of a problem on our side — full refund of the consultation fee, or a reschedule at no further charge.
Advance payments for services not yet availed, when cancelled in accordance with the Cancellation Policy (at least 24 hours before the appointment).
An amount collected in error, or collected twice for the same service — refunded in full.

2. Non-Refundable Payments

Consultations and treatment sessions that have already been completed.
Booking/consultation fees forfeited due to late cancellation or no-show, as per the Cancellation Policy.
Products that have been opened or used (for hygiene and safety reasons). Unopened products in original condition may be returned at the billing branch within 7 days with the bill.
Any amount waived or concession granted to you has no cash value and is not refundable as cash.

3. Part-Completed Multi-Session Courses

If you stop a multi-session course midway, the refund for the sessions you have not had is calculated on a pro-rata basis: the sessions you have already had are charged at the single-session rate published on our price list, and the balance is returned to you. Where the course rate was lower per session than the single-session rate, that difference is adjusted in the same calculation. Such a refund is reviewed and approved by branch management, and the arithmetic will be shown to you.

4. Refund Method & Timeline

Approved refunds are initiated within 3–5 business days of approval.
A refund, where one is due, is made at the branch where you paid, by the same route the payment came in.
Where it goes back to a bank account, the amount typically reflects within 7–10 business days of initiation, depending on your bank.

5. How to Request a Refund

Email or call us with your name, phone number, branch, date of payment, amount, and the receipt number. We aim to respond to refund requests within 7 business days. If you are unhappy with the answer you get, write to us again marking it for the attention of management — and if your complaint is about how your personal information or your photograph was handled rather than about money, section 8 of our Privacy Policy sets out the Grievance Officer route, which carries a one-month deadline.

6. Medical Outcomes

Results of medical, dermatology, hair, laser, and aesthetic procedures vary from person to person and cannot be guaranteed — we say so on the price list, in our Terms and to your face before you consent, because no honest clinic can promise an outcome. Dissatisfaction with the outcome of a properly delivered service is not, by itself, grounds for a refund. But please do come and tell us: a result that disappoints you is something our doctors want to see and review, and they will advise you on what can be done next. Nothing in this Policy takes away any right you have under the Consumer Protection Act, 2019 or any other law.

7. Contact Us

Medicare Skin & Hair Clinic
Head Office: Beside Maganti Theater, Kaikalur, Andhra Pradesh 521333
Phone: 9141 247 777, 08677 223344
Email: nagaraj@medicare247.in

← తిరిగి హోమ్‌కి / Back to Home · Cancellation Policy · Shipping Policy · Terms