Refund Policy

Last updated: 28 July 2026

This Refund Policy explains when and how Medicare Skin & Hair Clinic (“Medicare”, “we”, “us”) issues refunds for payments made through this website's payment gateway, or at our branches, for consultations, teleconsultations, treatments, packages, and products. It should be read together with our Cancellation Policy.

1. Payments Eligible for Refund

Services cancelled by the clinic — full refund of the amount paid, or a free reschedule at your choice.
Teleconsultation failure on our side — full refund or free reschedule.
Advance payments for services not yet availed, when cancelled in accordance with the Cancellation Policy (at least 24 hours before the appointment).
Duplicate or double payment for the same booking — the extra amount is refunded in full.
Failed transactions — if money is debited but the booking is not confirmed, the amount is automatically reversed by the payment gateway/bank; if it is not reversed within 7 business days, contact us with the transaction details.

2. Non-Refundable Payments

Consultations and treatment sessions that have already been completed.
Booking/consultation fees forfeited due to late cancellation or no-show, as per the Cancellation Policy.
Products that have been opened or used (for hygiene and safety reasons). Unopened products in original condition may be returned at the billing branch within 7 days with the bill.
Discounts, offers, or complimentary services have no cash value and are not refundable.

3. Treatment Packages

If you cancel a multi-session package midway, the refund for unused sessions is calculated on a pro-rata basis: the value of sessions already availed (at standard single-session rates) and any package discount availed are deducted from the amount paid. Package refund requests are reviewed and approved by branch management.

4. Refund Method & Timeline

Approved refunds are initiated within 3–5 business days of approval.
Refunds are made to the original payment method (card, UPI, netbanking, or wallet used for payment).
Depending on your bank or payment provider, the amount typically reflects in your account within 7–10 business days of initiation.
Amounts paid online are not refunded in cash.

5. How to Request a Refund

Email or call us with your name, phone number, branch, date of payment, amount, and transaction/receipt ID. We aim to respond to refund requests within 7 business days.

6. Medical Outcomes

Results of medical, dermatology, hair, laser, and aesthetic procedures vary from person to person and cannot be guaranteed. Dissatisfaction with the outcome of a properly delivered service is not, by itself, grounds for a refund; however, we always encourage you to discuss any concern with our doctors, who will advise the best way forward.

7. Contact Us

Medicare Skin & Hair Clinic
Head Office: Beside Maganti Theater, Kaikalur, Andhra Pradesh 521333
Phone: 9141 247 777, 08677 223344
Email: bnrmedicalagency@gmail.com

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