Cancellation Policy

Last updated: 10 October 2026

This Cancellation Policy applies to appointments, online consultations and treatment sessions booked with Medicare Skin & Hair Clinic (“Medicare”, “we”, “us”) through this website, WhatsApp, phone, or at any of our branches.

Please note: this website does not take payments — there is no payment gateway, card form or online checkout on it. Amounts are paid at the branch counter, and a receipt is issued for every amount paid. Where this Policy refers to an amount paid, it means an amount you paid at a branch.

1. Cancelling or Rescheduling an Appointment

You may cancel or reschedule an appointment at no charge, up to 24 hours before the scheduled time by calling 9141 247 777, messaging us on WhatsApp, or emailing us with your booking details.
Cancellations made less than 24 hours before the appointment, or failure to attend without notice (no-show), may result in forfeiture of any booking/consultation fee paid.
Rescheduling is subject to slot availability at your chosen branch.

2. Teleconsultations

Online consultation bookings follow the same 24-hour rule above.
If an online consultation cannot take place because of a technical or scheduling problem on our side, you may choose a reschedule at no further charge or a full refund of the ₹200 (or ₹500 VIP) consultation fee paid for it.
If the doctor concludes that your problem needs to be examined in person and asks you to visit a branch, that is not a failed consultation — under clause 3.5.1 of the Telemedicine Practice Guidelines 2020 a doctor must not proceed online where physical examination is critical.

3. Treatment Sessions & Multi-Session Courses

Where a treatment needs several sessions, that course is a clinical requirement of the treatment, not a promotional bundle. Individual sessions may be rescheduled with at least 24 hours' notice.
Cancellation of a part-completed course is handled under our Refund Policy.
Certain procedures require pre-procedure preparation; late cancellation of such procedures may involve preparation costs already incurred, which will be communicated to you.

4. Cancellation by the Clinic

If we must cancel or reschedule your appointment (for example, doctor unavailability or unforeseen circumstances), we will inform you as early as possible and offer you the next available slot or a full refund of any amount paid for the cancelled service.

5. How to Cancel

Please contact us with your name, phone number, branch, and appointment date/time:

6. Refunds for Cancelled Services

Where a cancellation qualifies for a refund under this Policy, the refund is processed as described in our Refund Policy.

7. Contact Us

Medicare Skin & Hair Clinic
Head Office: Beside Maganti Theater, Kaikalur, Andhra Pradesh 521333
Phone: 9141 247 777, 08677 223344
Email: nagaraj@medicare247.in

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